GOLD CLASS CARAVANS

Warranty Terms

Adventure Class (Full Off-Road Use)
Effective Date: May 2025
Issued by: Market Direct Group PTY LTD (ABN 22 115 038 483)
Applicable Models: Gold Class Caravans – Adventure Class
Contact: 1800 GCLASS
Website: www.goldclasscaravans.com.au

1. Introduction

This document sets forth the express warranty policy for Gold Class Caravans Adventure Class models, purpose-built for off-road use throughout Australia’s most demanding terrain. This includes extended travel over corrugations, unsealed and remote outback tracks, water crossings within product limits, and long-term off-grid camping.

This express warranty is provided in addition to your statutory entitlements under the Australian Consumer Law (ACL).

2. Warranty Coverage

2.1 Warranty Periods

Manufacturer’s Warranty: 24 months from the original purchase date.
Structural Warranty: Lifetime structural warranty limited to the drawbar and chassis for the original purchaser.

2.2 Conditions of Eligibility

The caravan must have been purchased new from an authorised dealer Gold Class Caravans dealer.
The claimant must be the original purchaser. This warranty is non-transferable.
The product must not have been used for hire, rental, or any commercial purpose.
The caravan must be operated and maintained according to the guidelines provided in the official user manual.

3. Intended Off-Road Use

Adventure Class caravans are engineered for:

Off-road travel, including rough, corrugated tracks
Steep and uneven terrain
Extended off-grid conditions with intermittent servicing

Limitations and Precautions:

The caravan must not be submerged above the axle or used in floodwaters
Load must be evenly distributed and must not exceed maximum limits
These caravans are not intended for use as a permanent residence

Use of the caravan in breach of these guidelines, including through negligence or lack of maintenance, may void this warranty.

4. Excluded Items

This warranty does not extend to:

Surface rust, paint degradation, or corrosion
Tyres, wheels, fuses, and consumables
Travel covers, zips, insect mesh
Dust ingress due to mandatory ventilation standards
Any damage from misuse, abuse, or unauthorised modifications

Note: Canvas components and tent assemblies are covered under a general 12-month warranty, subject to normal wear and tear.

Factory Seconds, Ex-Demonstration and Damaged Goods Items sold under these conditions are excluded from this warranty and are sold on an “as-is” basis.

5. Submitting a Warranty Claim

5.1 Lodgement Claims must be submitted through an authorised licensed Gold Class Caravans dealership. Claims submitted through other means, including the website, will not be processed.

5.2 Required Information

Proof of original purchase
Full description of the suspected fault or defect
Supporting photographic evidence
Travel history and usage location (especially for unsealed roads)
Record of servicing and maintenance

5.3 Claim Assessment

Once a claim is received by the authorised dealership, Gold Class Caravans or its representative will:

Accept the claim and provide a suitable remedy (repair, replacement, or refund)
Request further information to evaluate the claim
Reject the claim with a detailed reason provided in writing

All approved repairs must be carried out by Gold Class Caravans, the original dealer, or an authorised repairer. Claims will not be honoured for works performed by unapproved parties.

6. Grounds for Rejection of Warranty Claims

Gold Class Caravans reserves the right to reject claims under the following circumstances:

Repairs commenced without prior written approval
Late notification of a defect that leads to further damage
Restricted access or refusal to allow inspection
Product misuse, abuse, or unauthorised modification
Failure to perform regular and documented maintenance

7. Your Rights Under Australian Consumer Law

This warranty is provided in addition to consumer guarantees under the ACL. As a consumer, you are entitled to a replacement or refund for major product failures and to compensation for any other reasonably foreseeable loss or damage. If a product fails to be of acceptable quality but the failure does not amount to a major failure, you are entitled to have it repaired or replaced.

Contact Details

Gold Class Caravans
Phone: 1800 GCLASS
Website: www.goldclasscaravans.com.au

Luxe Class (Semi-Off-Road Use)
Effective Date: June 2025
Issued by: Market Direct Group PTY LTD (ABN 22 115 038 483)
Applicable Models: Gold Class Caravans – Luxe Class
Contact: 1800 GCLASS
Website: www.goldclasscaravans.com.au

1. Introduction

This Warranty Policy outlines the express warranty terms and conditions offered by Gold Class Caravans for the Gold Class Luxe Class range of caravans, specifically designed for semi-off-road touring. This policy exists in addition to, and does not limit, your rights under the Australian Consumer Law (ACL).

Gold Class Luxe Class caravans are engineered for light-duty terrain, including sealed roads, graded gravel tracks, and maintained access roads typically found in national parks. They are not designed for full off-road travel. Any use of a Luxe Class caravan beyond these intended environments, including rugged or remote off-road terrain, may void this warranty.

2. Warranty Coverage

2.1 Warranty Periods

Manufacturer’s Warranty: 24 months from the original purchase date.
Structural Warranty: Lifetime structural warranty limited to the drawbar and chassis for the original purchaser.

2.2 Eligibility Criteria To qualify for coverage under this warranty:

The caravan must have been purchased new from an authorised Gold Class Caravans dealer. A list of our approved dealers can be found at our website.
The claimant must be the original purchaser. This warranty is non-transferable.
The product must not have been used for hire, rental, or any commercial purpose.
The caravan must be operated and maintained according to the guidelines provided in the official user manual, including that the caravan must have received its scheduled services.

3. Intended Use and Terrain Limitations

Luxe Class caravans are suitable for:

Gazetted roads
- - A gazetted road is deemed as:
  - A public road recognised by the government.
  - Formally documented in a government gazette, which means it has legal status and is generally maintained by a public authority (like a local council or transport department).

Use outside of these parameters will void this warranty and is considered misuse. Specifically, this includes:

Unmaintained or severely rutted fire trails
Crossing water above axle height or through unbridged water crossings
Operation in salt-laden coastal areas
Use in declared bushfire danger zones
Exposure to airborne travel or jump landings (e.g., dips and jumps that cause the caravan to leave the ground)

Important Notice: A Luxe Class caravan must not be used in any environment that implies it can follow the towing path of a 4WD in a full off-road setting. Doing so will be deemed misuse and will render this warranty void.

4. Excluded Items

This warranty does not cover damage or defects resulting from:

Surface rust or corrosion
Tyres, wheels, or paint coatings
General wear items and consumables (e.g., bearings, bulbs, fuses)
Travel covers, securing straps, zips, mesh, or insect screens

Factory Seconds and Demonstrator Units Any caravan sold as a factory second, ex-demonstration, or damaged unit is sold “as-is” and is explicitly excluded from coverage under this warranty unless otherwise agreed upon in writing.